TG20 eGuide update

A new software update to the TG20:13 eGuide is now available as a free download for all existing eGuide users.

This new update demonstrates the commitment of the NASC to the continual improvement of TG20:13 to meet the demands of the UK scaffolding industry.

Version 1.3 of the TG20:13 eGuide provides the following updates:

    • Automatic site reference
    • Checking a compliance sheet
    • Reporting the permitted seasons
    • Company logo
    • Compliance sheet illustrations
    • Build UK support

Please note: If you are running version 1.2 of the eGuide please uninstall before installing version 1.3


Downloads for TG20:13 version 1.3

TG20:13 eGuide 1.3 update for Windows

TG20:13 eGuide 1.3 update for MacOS– please contact CADS support using the contact details below

TG20:13 eGuide 1.3 update for Android devices


Installation Problems

If you receive an error message saying “The application cannot be installed due to a certificate problem.  The certificate does not match the installed application certificate, does not support application upgrades, or is invalid.  Please contact the application author.”  As it is not possible to directly update from a previous version of the eGuide to the new 1.3 version please make sure the previous version is uninstalled before updating to 1.3.

If you receive an error message during installation that says the TG20:13 eGuide file is damaged, it may be that the anti-virus software on your computer (such as Norton or McAfee) has blocked part of the installation.

To resolve this problem, try temporarily disabling your anti-virus software and re-installing the eGuide.


Help and support

If you have any problems downloading, installing or activating the TG 20 eGuide, technical support is available from CADS, the authors of the TG 20 eGuide software.

Telephone support is available from 09:30 – 17:00, Monday to Friday.
+44 (0)1202 603733

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