National Access and Scaffolding Confederation (NASC) is a premier trade association representing the interests of the scaffolding and access industry. As the recognised authority on access and scaffolding, NASC is committed to advancing safety, standards, and best practices in the industry. With a membership base spanning contractors, manufacturers, and suppliers, NASC plays a pivotal role in promoting excellence and growth within the sector.

The CISRS Executive role will provide administrative support, particularly acting as the first point of contact for CISRS email, telephone enquiries, and administering appeals relating to CISRS cards.

Key Responsibilities:

1. Enquiries
• Liaise with other NASC staff and external organisations to ensure that CISRS enquiries receive prompt, courteous and relevant attention. Where necessary escalating this to the relevant management and ensuring the database is used to record contacts as appropriate and in line with standard operating procedures (SOPs).

2. CISRS card appeals
• Receive and record appeals, gather all necessary information in line with the appeal process as laid down in the CISRS rules.
• Respond to appeals that do not meet set criteria seeking further information or setting out such action to the appealer to result in the appeal being closed in line with the SOP and CISRS rules.
• Recommend a course of action to the CISRS Manager.
• Offer suggestions, through the correct procedure, to improve the appeals process.

3. CISRS publications
• Process all orders of CISRS publications including training folders, certificates and modules. Processing will include communicating with customers, raising invoices, and arranging despatch of products either personally or by a third party.
• Manage any non-delivery or lost items queries and follow prescribed SOPs to ensure customer satisfaction remains high and losses to CISRS low.
• Escalate as necessary failed orders or problems that exceed the SOP to the CISRS manager.

4. Onsite training notifications
• Receive and process onsite training notification forms submitted by CISRS training centres in line with SOP. Processing will include but is not limited to arranging visits to proposed venues, maintaining records of venues approved, and raising invoices for relevant fees.

5. General
• To attend events as appropriate and agreed to support CISRS.
• Assist on other matters as required by the CISRS Manager or other department of NASC.

• Proactive and self-motivated, with a focus on delivering
• Strong interpersonal skills and ability to work effectively with diverse
• Detail-oriented with a commitment to accuracy and

• Proven administrative experience of at least 3
• Customer service skills, being able to interact positively with the customer and resolve service issues promptly and in line with guidelines and rules.
• Good written and verbal communication skills in
• Good IT skills including Microsoft Word, Excel and
• Ability to work on own initiative and
• Ability to organise and monitor hard copy and data base information

Desirable:

• Proven experience of over 3 years in customer service, particularly in providing clear explanations and complaint handling.

Why Join NASC?

• Dynamic Role: Play a vital role in supporting the daily operations of a leading organisation in the scaffolding and access industry.
• Variety of Responsibilities: No two days are the same, with tasks ranging from administrative duties to event coordination.
• Supportive Environment: Work alongside a dedicated team and receive opportunities to learn and grow within the organisation.
• Office-Based: Based at our London HQ with occasional flexibility when

Apply today! 

Let’s build the future of the scaffolding and access industry—together.

NASC is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.