Significant changes to the NASC audit process

NASC is always seeking to improve the audit process for members and the way it interacts with members throughout the audit period. Continued improvement of the audit process NASC has included the following updates:

Customer Feedback

NASC Audit process is ISO 9001 certified and to maintain the high level of service offered, NASC has introduced a Customer Feedback Form that will be sent out with the final audit report. Please take five minutes to complete this form and send it back to quality@nasc.org.uk. Any constructive criticism or positive feedback is more than welcome.

Complaints Process

NASC realises that not everybody is always going to be happy with the process, so it has implemented a complaints process to ensure every complaint received is managed, investigated and dealt with correctly.

If you have a complaint about NASC or any of the members, please email this to membersship@nasc.org.uk.  Any other method of complaint will not be addressed.

Acknowledgement Letters

Once a member or applicant has uploaded the required documents, an acknowledgement letter will be sent out by the respective Compliance Officer. This letter is the confirmation of the audit date as well as a guidance of what the audit process will be on the day. The letter will include information on who or what is required at each point.

Commitment Letter

At the same time as the Acknowledgement letter, the Compliance Officer will also send a Commitment Letter that must be signed by the Senior Manager, as written confirmation of commitment to NASC Membership Requirements. It is also proof no information, sites or depots are being withheld from the compliance team. A full breakdown of the depots and respective sites must be returned to the compliance officer a week prior to the audit starting (depending on when the documents are uploaded). Withholding information, sites or depots is taken very seriously by NASC and may result in termination of membership.

Changes to Nature of Business

The current NASC Byelaws require all existing members to notify NASC of any change in the name or nature of their business in writing. To ensure a smooth audit process and communication can this please be conducted as soon as the change occurs by sending an email to membership@nasc.org.uk. The type of changes would be as follows but not limited to:

• Change to the primary contact person.
• Additional depots or closure of a depot.